International Trade Operations Expert

4 days ago


Noida, Uttar Pradesh, India IDFC FIRST Bank Full time
About the Role

IDFC FIRST Bank is seeking a highly skilled Trade & Fx Counsellor to join our team. As a Trade & Fx Counsellor, you will be responsible for providing expert advice and support to clients on trade-related products and services.

Key Responsibilities

- Provide expert advice and support to clients on trade-related products and services
- Drive product and marketing initiatives launched by the central product team
- Service trade-related queries and requirements of clients by liaising with operations/product/central teams
- Manage portfolio quality - digital activation, product penetration, average monthly balance, desired value
- Support the team in achieving customer acquisition plans through joint and independent calls with sales teams
- Impart training to sales and relationship teams as subject matter experts
- Cultivate relationships with individual and corporate customers
- Managing customer-centric operations and ensuring customer satisfaction by achieving delivery and service quality norms
- Evaluate growth strategies based on competitor analysis and feedback from different channels/customers
- Recommend process changes to improve service efficiency and quality across the branch network
- Regularly update stakeholders about trade and Fx transactions

Requirements

- Graduation: Any discipline
- Experience: 10-18 years of relevant experience in international trade operations

About IDFC FIRST Bank

IDFC FIRST Bank is a leading private sector bank in India, known for its innovative banking solutions and commitment to customer satisfaction.

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