Trade and Financial Services Specialist
5 days ago
IDFC FIRST Bank is seeking a highly skilled Trade & Fx Counsellor to join our team. As a Trade & Fx Counsellor, you will be responsible for providing expert advice and support to clients on trade-related products and services.
About the Role
This role involves acting as a single point of contact for all trade-related (forex, cross-border, domestic etc.) products for the assigned region/branches. The ideal candidate will have 10-18 years of relevant experience in the field of international trade operations and possess excellent communication and negotiation skills.
Key Responsibilities
- Drive product and marketing initiatives launched by the central product team
- Service trade-related queries and requirements of clients by liaising with operations/product/central teams
- Responsible for income and foreign currency throughput target set for the trade forex products for the respective branches/business
- Manage portfolio quality - digital activation, product penetration, average monthly balance, desired value
- Support the team in achieving customer acquisition plans through joint and independent calls with sales teams
- Impart training to sales and relationship teams as subject matter experts
- Cultivate relationships with individual and corporate customers
- Managing customer-centric operations and ensuring customer satisfaction by achieving delivery and service quality norms
- Evaluate growth strategies based on competitor analysis and feedback from different channels/customers
- Recommend process changes to improve service efficiency and quality across the branch network
- Regularly update stakeholders about trade and Fx transactions
Requirements
- Graduation: Any discipline
- Experience: 10-18 years of relevant experience in international trade operations
What We Offer
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
About IDFC FIRST Bank
IDFC FIRST Bank is a leading private sector bank in India, known for its innovative banking solutions and commitment to customer satisfaction.
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