Technical Salesforce Expert

9 hours ago


Chennai, Tamil Nadu, India UPS India Full time
Job Overview

We are seeking an experienced Technical Salesforce Expert to join our team in India.

About the Role

This is a permanent position with UPS, committed to providing a workplace free of discrimination, harassment, and retaliation.

Key Responsibilities
  • Develop and maintain Salesforce Developer Toolkit Service Cloud features such as Email2Case, Web2Case, Chat, SMS2Case, Phone2Case, and CTI Vendors.
  • Expertise in Salesforce Service Cloud, including CRM Analytics, Service Business Processes, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, User Group Assignments, sharing rules.
  • Automation of business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts.
  • Using OOB Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas.
  • Data updates and migration using Data Loader and other Salesforce tools.
  • Building integrations between Salesforce and external applications using REST, SOAP APIs, oath, and Single Sign-On.
  • Familiarity with Salesforce Governor limits.
  • Create and maintain reports and dashboards to track key performance metrics.
  • Lead discussions with business representatives about requested functionality.
  • Participate in code reviews and ensure test coverage.
Preferred Skills
  • Train and support end users on Salesforce functionality.
  • Understanding DevOps processes: migrate changes from development to QA to production environment using Flosum or ANT.
  • Strong knowledge of Scaled Agile Methodology, including program increments, PI Planning, Scrum of Scrums, and other ceremonies.
  • Salesforce Certification: Admin, Platform Developer 1.
Compensation and Benefits

The estimated salary for this position is ₹900,000 - ₹1,200,000 per annum, depending on experience and qualifications. UPS offers a range of benefits, including health insurance, retirement plans, and career development opportunities.



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