Technical Salesforce Expert
1 month ago
We are seeking an experienced Technical Salesforce Expert to join our team in India.
About the RoleThis is a permanent position with UPS, committed to providing a workplace free of discrimination, harassment, and retaliation.
Key Responsibilities- Develop and maintain Salesforce Developer Toolkit Service Cloud features such as Email2Case, Web2Case, Chat, SMS2Case, Phone2Case, and CTI Vendors.
- Expertise in Salesforce Service Cloud, including CRM Analytics, Service Business Processes, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, User Group Assignments, sharing rules.
- Automation of business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts.
- Using OOB Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas.
- Data updates and migration using Data Loader and other Salesforce tools.
- Building integrations between Salesforce and external applications using REST, SOAP APIs, oath, and Single Sign-On.
- Familiarity with Salesforce Governor limits.
- Create and maintain reports and dashboards to track key performance metrics.
- Lead discussions with business representatives about requested functionality.
- Participate in code reviews and ensure test coverage.
- Train and support end users on Salesforce functionality.
- Understanding DevOps processes: migrate changes from development to QA to production environment using Flosum or ANT.
- Strong knowledge of Scaled Agile Methodology, including program increments, PI Planning, Scrum of Scrums, and other ceremonies.
- Salesforce Certification: Admin, Platform Developer 1.
The estimated salary for this position is ₹900,000 - ₹1,200,000 per annum, depending on experience and qualifications. UPS offers a range of benefits, including health insurance, retirement plans, and career development opportunities.
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