Salesforce Solutions Expert

3 days ago

Cochin, Kerala, India beBeeService Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description

We are seeking a highly skilled Salesforce Technical Architect – Service Cloud professional to join our team in Hyderabad. This role requires extensive experience in designing and architecting enterprise-scale Service Cloud solutions, driving technical governance, and aligning Salesforce implementations with business strategy. The ideal candidate will combine deep Service Cloud expertise, architectural leadership, and hands-on technical ability, with proven experience in managing distributed teams and ensuring successful project execution.

Key Responsibilities:
  • Define and own the end-to-end architecture for Salesforce Service Cloud solutions at enterprise scale.
  • Design data models, security models, and integration architectures for complex business environments.
  • Establish and enforce technical governance, coding standards, and best practices across Salesforce programs.
  • Ensure compliance with Salesforce Well-Architected Framework, security standards, and regulatory requirements.

Administration & Governance
Oversee critical administration areas such as roles, profiles, permission sets, sharing rules, workflows, and automation tools. Define governance frameworks for configuration management, change management, and release management. Provide architectural guidance on data quality, system performance, and sandbox strategy.

Technical Leadership & Mentorship
Act as the technical authority for Service Cloud initiatives, guiding developers, admins, and consultants. Conduct design and architecture reviews to ensure solutions are scalable, secure, and maintainable. Mentor technical teams and promote continuous learning of Salesforce Service Cloud capabilities.

Project Delivery & Execution
Lead enterprise-wide Service Cloud implementations, including Case Management, Knowledge Management, Omni-Channel, CTI integrations, and Service Console. Oversee complex integrations with ERP, telephony, middleware, and external applications. Collaborate with program managers to manage timelines, risks, and dependencies, ensuring successful project outcomes. Coordinate with onshore and offshore teams to ensure architectural alignment and delivery excellence.

Stakeholder & Client Advisory
Partner with business leaders to translate requirements into scalable technical architecture. Serve as a trusted advisor to clients and leadership on Service Cloud strategy and roadmap. Present architectural designs, trade-offs, and recommendations to senior stakeholders and executives.

Innovation & Continuous Improvement
Stay ahead of Salesforce Service Cloud releases, AppExchange products, and industry innovations. Promote adoption of automation, AI/Einstein features, and advanced architectural patterns. Contribute to defining and scaling enterprise-wide Salesforce governance frameworks.

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