Highly Skilled Account Development Manager
2 weeks ago
Role Overview
We are seeking an experienced Services Account Manager to join our Lenovo services team. This pivotal role involves supporting some of our largest and most strategic customers, building relationships to become a customer services advocate and trusted advisor.
The successful candidate will be responsible for ensuring timely escalation resolution, driving proactive initiatives to promote optimal install base health, and providing detailed customer reporting with agreed service delivery reviews.
This role requires collaboration with Lenovo account teams to understand business strategies and support sales engagements leading to further growth.
Responsibilities:
- Act as a global single point of contact, committed to delivering an exceptional Lenovo services experience
- Dedicated to assigned accounts, providing customer advocacy, escalation management, and coordination of resources between the customer organization and Lenovo
- Regularly provide comprehensive reporting of key metrics, analyze results, and work proactively with customers to address issues and improve processes
- Maximize the value of customers' investments in Lenovo products and services throughout the lifecycle of the service contract
- Serve as an expert Lenovo Services resource and trusted advisor, working with sales account teams to recommend suitable service and support solutions based on customers' needs
- Lead complex service delivery processes, develop creative resolutions to complex problems, and ensure contractual support service deliverables are understood and effectively managed
Requirements:
- At least 9 years of relevant experience, preferably in customer-facing roles, large accounts, or industry-related positions
- Knowledge of PC technology, market trends, other vendor competition, sales strategies, and management principles
- Understanding of SLAs and successful performance against them
- Excellent organizational skills, experience managing multiple initiatives simultaneously within demanding and changing environments
- Strong presentation, communication, and interpersonal skills, with ability to interact effectively with Senior Executives and CXO-level personnel
- IT business process certification (ITIL, Six Sigma) is a plus
- Data visualization tool experience, such as Power Bi, QLIK, Salesforce
- Excellent MS Office skills (Word, Excel, etc.)
- Strong Service Delivery understanding
- Business-fluent English is a must; additional languages are a significant plus
- Willingsness to travel up to 30%
Estimated Salary: $100,000 - $150,000 per annum, depending on location and qualifications.
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