Service Desk Leadership Position
2 weeks ago
Service Desk Management
At @ Six Sigma, we seek a dedicated Service Desk Management professional to lead our IT support team. The ideal candidate will oversee the resolution of technical issues, ensure seamless communication, and drive process improvement.
Key Responsibilities
- Manage the service desk team to deliver exceptional support
- Develop and implement efficient ticketing processes
- Collaborate with IT teams to resolve complex technical issues
- Monitor and analyze support metrics to drive improvements
Requirements
- Minimum 2 years of experience in IT support or service management
- Strong leadership and communication skills
- Ability to work effectively in a fast-paced environment
Join our team and take on this exciting opportunity to shape the future of our service desk
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