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Executive Quality Improvement Specialist

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Chennai, Tamil Nadu, India beBeeQuality Full time ₹ 1,40,00,000 - ₹ 2,01,00,000

Job Title: Assistant Quality Manager

We are seeking an accomplished quality professional to lead process improvement initiatives and drive service delivery excellence.

The ideal candidate will be responsible for developing and implementing quality management systems, collaborating with cross-functional teams, and analyzing complex data to share key insights with leadership.

Key Responsibilities:

  • Develop and implement quality management systems to drive process improvement and service delivery excellence.
  • Work closely with cross-functional teams to identify and resolve quality issues.
  • Conduct root cause analysis, failure mode effects analysis, and lean methodologies to optimize business processes.
  • Collaborate with clients to drive early-stage interventions and ensure right-first-time implementation of quality processes.
  • Drive focused initiatives to enhance key metrics and business benefits by partnering with delivery and client teams.
  • Analyze complex data to share key process and business insights with leadership.

Requirements:

  • Minimum 6 years of experience in quality and process improvement in banking domain.
  • Good working knowledge of quality control methodologies, including root cause analysis, failure mode effects analysis, and lean methodologies.
  • Experience in leveraging industry leading quality audit platforms to enhance user experience and efficiency of the quality team.
  • Strong communication skills and ability to work closely with training teams to drive knowledge management initiatives.

If you have a passion for quality and process improvement, we encourage you to apply for this opportunity.