
Cyber Network Specialist
5 days ago
Job Opportunity: Cyber Network Specialist
We are seeking a skilled professional to join our team and oversee the maintenance of global IT infrastructure.
Key Responsibilities:- Provide first-level support for Global IT infrastructure systems.
- Monitor network performance utilizing industry-standard tools like SolarWinds, Manage Engine, Cisco Prime, NAGIOS.
- Perform proactive monitoring of Cisco R&S, HP Aruba, Ruckus Wireless, WAN and ISP links.
- Handle bandwidth utilization analysis and generate reports on availability and trends.
- Respond to alerts/notifications configured in monitoring systems.
- Carry out basic network operations including VLAN creation, port/user mapping, DHCP, wireless connectivity troubleshooting, etc.
- Coordinate with ISPs and third-party vendors for issue resolution.
- Adhere to ITIL processes for Incident, Problem, Change & Configuration Management.
- Work with ticketing tools like ServiceNow for issue tracking and resolution.
Technical Requirements:
- 1 to 3 years of experience in a global IT environment.
- Hands-on experience with monitoring tools and network equipment.
- Familiarity with LAN/WAN bandwidth and performance monitoring.
- Experience in generating technical reports for clients or management.
- Exposure to global customer support environments.
Required Skills:
- Strong verbal and written communication skills.
- Experience with Global IT operations.
- Proficient in monitoring and ticketing tools.
Preferred Skills:
- Understanding of ITIL framework and processes.
- CCNA certification is an advantage.
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