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Operations Specialist for Insurance Issuance

2 weeks ago

Kottayam, Kerala, India beBeeInsurance Full time ₹ 60,00,000 - ₹ 80,00,000
Term Insurance Specialist

This role offers the opportunity to make a meaningful impact in the customer's post-payment experience. As a Term Insurance Specialist, you will be responsible for overseeing the management of documentation and verification processes to drive timely case issuance.

Key Responsibilities:
  • Own the resolution of post-payment cases to ensure a seamless customer journey.
  • Communicate with customers via calls and emails to update them on next steps and pending requirements.
  • Collaborate with stakeholders to achieve high FTR rates and reduce TAT.
Requirements:
  • Strong written and verbal communication skills.
  • Basic understanding of insurance underwriting principles.
  • Ability to handle customer interactions professionally.
  • Proven stakeholder management skills to drive case progression.
  • Minimum 1+ years of experience in Insurance operations.
  • Proficiency in computer software applications.