ServiceNow Development Lead
1 month ago
Job Summary
:We are seeking a highly skilled ServiceNow Development Lead with a minimum of 8 years of experience to join our dynamic team at Bechtel Corporation. The ideal candidate will have extensive expertise in ServiceNow development, strong leadership abilities to guide a team effectively, and the capability to engage directly with business analysts and stakeholders to understand business requirements and deliver solutions that meet their needs.
Key Responsibilities:
- Proficiency in JavaScript, AngularJS, HTML, CSS, and XML with hands-on experience in ServiceNow scripting.
- Proficient in configuring various ServiceNow modules, including IT Service Management, HR Service Delivery, IT Business Management, and Governance, Risk and Compliance (GRC).
- Design and implement ServiceNow ITOM modules, including Discovery and Orchestration, to gain comprehensive visibility into our IT environment.
- Configure MID Servers and integrate them with various network devices, servers, and applications for automated asset discovery.
- Exposure to Virtual Agent and Agent Workspace.
- Experience with Workflows, Flow Designer, SLAs, UI Pages, UI Macros, UI Actions, UI Policy, Events, Notifications, Views, Reports, Dashboards, Transform Maps, Service Portals, and other administrative functions within the ServiceNow platform.
- Skilled in integrating ServiceNow with third-party systems using REST/SOAP APIs. Experienced in complex ServiceNow environments with integrations like LDAP, Active Directory, SSO, and Service Graph Connector.
- Strong knowledge and hands-on experience with the ServiceNow platform, including modules like Incident Management, Problem Management, Change Management, Service Catalog, Asset and Configuration Management.
- Strong strategic planning capabilities, including developing comprehensive project plans with achievable goals, establishing clear timelines, and coordinating across cross-functional teams.
- Excellent teamwork and collaboration skills, with a customer-focused mindset and a commitment to delivering exceptional service.
Requirements:
- Bachelor's degree in computer science, IT, engineering, or related technical discipline.
- 8-12 years of experience in ServiceNow development, with a strong understanding of the platform's capabilities and limitations.
- Proven experience leading and managing a team of developers, with excellent interpersonal and communication skills.
- Minimum 8 years of experience on the development, implementation, administration, and support tasks of the ServiceNow platform.
Preferred Qualifications:
- ServiceNow Certified System Administrator.
- Knowledge of web technologies and cloud computing principles for cloud-based platforms that includes SaaS, PaaS, and automation.
- Ability to work on multiple projects simultaneously under tight deadlines.
- Enhance ServiceNow applications, modules, and workflows to meet business requirements while retaining out-of-the-box (OOTB) functionality.
- Strong understanding of ITIL processes.
- Understanding and empathizing with team members' perspectives helps build trust and rapport, leading to a more cohesive and supportive team environment.
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