Social Media Operations Strategist
2 days ago
Company Overview: Amazon, an inclusive employer and a member of myGwork, is seeking a seasoned program manager to join their Social Media Customer Service (SMCS) organization. As a fast-paced and ever-evolving world, social media requires innovative solutions to provide millions of customers with help across hundreds of handles globally.
Job Description: The successful candidate will be responsible for scaling support and simplifying solutions for the growing social media landscape. This involves analyzing trends to find opportunities to make customer and associate experiences easier than ever.
Estimated Salary: $120,000 - $180,000 per annum
Key Responsibilities:
- Determine goals, build plans, and execute a program of global initiatives that deliver long-term efficiency.
- Drive process improvement, automation, and simplification projects, prioritizing decisions between effort and impact.
- Lead the end-to-end delivery of simplified solutions, source data to guide business decisions, and communicate results to senior leadership.
BASIC QUALIFICATIONS:
- 6+ years of program or project management experience
- Excellent, structured written and verbal communication skills
PREFERRED QUALIFICATIONS:
- Master's degree in business, operations, human resources, or related field
- Six-sigma experience driving process-improvement initiatives
About MyGwork: Our inclusive culture empowers employees to deliver the best results for our customers. We value diversity and equality, and we're committed to creating an environment where everyone can thrive.
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