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Vendor Partnership Director

1 week ago

India Liberty Data Analytics Full time
Role Description:
The Strategic Vendor Engagement Lead is a vital position within our organization at Liberty Data Analytics. In this role, you will focus on developing and executing strategies that drive successful vendor partnerships, foster collaboration, and ensure the delivery of high-quality services. Your responsibilities will include building and maintaining strong relationships with vendors, negotiating contracts, and driving business growth.

Key Responsibilities:
  • Drive re-baselining of SLAs, AHTs, and Staffing at regular intervals to ensure adequacy.
  • Provide vendor reports and scorecards for BPO vendor health monthly/quarterly for transparency on delivery of KPI's, SLA's, etc.