Excellent Customer Service Representative Wanted

1 week ago

Cochin, Kerala, India beBeeSupport Full time ₹ 30,00,000 - ₹ 60,00,000
Customer Support Specialist

About us:

We are a fast-growing jewelry brand that offers high-quality, Italian-inspired designs. Our mission is to redefine how modern India wears and gifts jewelry.

Job Summary:

We are seeking an experienced customer support specialist to join our team. The successful candidate will be responsible for providing top-notch support to our customers through various channels, including phone, email, and social media.

Key Responsibilities:

  • Address Verification: Make confirmation calls to verify addresses for COD/prepaid orders.
  • Customer Support: Manage end-to-end customer support, responding to queries across multiple channels.
  • Returns and Exchanges: Handle returns and exchanges with empathy and efficiency.
  • Customer Insights: Collect customer insights and feedback to improve our products, packaging, and overall brand experience.
  • Record Keeping: Maintain accurate records of interactions and follow up with customers until resolution.

Requirements:

  • Experience: 1-2 years of customer support experience in D2C/e-commerce.
  • Communication Skills: Excellent communication skills in English and Hindi (written and verbal).
  • Problem-Solving Skills: Strong problem-solving skills and ability to handle tough situations calmly.
  • Personality: Highly active, energetic, and empathetic – with a customer-first attitude.

Why Work with Us?

  • Growth Opportunities: Be part of a high-growth D2C brand disrupting the jewelry space.
  • Company Culture: A culture that values ownership, creativity, and learning.
  • Career Growth: Exposure to both customer success and brand strategy.

Additional Information:

  • Willingness to work on-site, 6 days a week at our office.

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