Senior Debt Recovery Specialist

2 days ago

Vijayawada, Andhra Pradesh, India beBeeCollection Full time ₹ 8,00,000 - ₹ 10,00,000

Job Title: Senior Collection Manager

We are seeking an experienced and skilled Senior Collection Manager to join our team.

About the Role:

This is a challenging and rewarding opportunity for a highly motivated and organized individual who can effectively manage high-value accounts, negotiate with clients, and analyze customer credit risk.

  1. Collections Management:

The successful candidate will be responsible for managing a portfolio of high-priority accounts, ensuring timely recovery of outstanding dues, and mentoring junior collection agents to improve overall recovery performance.

  1. Credit Risk Monitoring:

They will review payment history and account behavior to identify early warning signs of potential defaults, provide feedback to the credit team on customers showing increased risk, and support credit analysts in periodic reviews of customer creditworthiness.

  1. Escalation Handling:

The ideal candidate will also handle complex cases involving disputes, bounced payments, or high-risk clients, working closely with the legal team on accounts requiring formal recovery actions or notices.

  1. Mentorship & Support:

They will provide guidance on collection strategies, risk flags, and client engagement techniques to junior collection agents and assist in training new hires on processes, systems, and effective collection methods.

  1. Reporting & Documentation:

The successful candidate will maintain accurate records of all interactions, agreements, recovery actions, and risk indicators in the system and prepare weekly updates on portfolio performance, overdue trends, and potential problem accounts for the collections manager.

  1. Cross-Functional Collaboration:

They will coordinate with the credit, finance, and sales teams to resolve disputes, review payment terms, and align recovery efforts with business goals.

Requirements:
  • Bachelor's degree preferred; diploma or relevant certification in finance, business, or collections is an advantage.
  • 3–5 years in collections, receivables management, or credit control, with exposure to credit risk assessment.
  • Strong negotiation, analytical, and conflict resolution skills.
  • Ability to manage multiple accounts and priorities under pressure.
  • Proficiency in MS Excel and collections/accounting software.
Skills and Competencies:
  • Strong interpersonal and communication skills.
  • Persistence and resilience in high-pressure situations.
  • Analytical mindset with the ability to identify risk patterns.
  • Attention to detail and accuracy in documentation.
  • Customer-focused approach while maintaining firmness on payment commitments.

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