Network Security Specialist

4 days ago

Bengaluru, Karnataka, India beBeeCybersecurity Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Title: Firewall Support Specialist

Firewall support engineers play a critical role in ensuring the security and integrity of computer networks.

We are seeking a highly motivated and detail-oriented individual to join our team as a firewall support specialist.

This is an exciting opportunity for someone who is passionate about cybersecurity and has a strong background in network protocols and concepts.

The ideal candidate will have experience with network traffic analysis tools such as Wireshark, Meraki and Fortinet firewalls, and TCP/IP and networking concepts.

Job Description:

As a firewall support specialist, you will be responsible for providing excellent customer service for a fast-paced multitasking service desk environment that supports remote access internet VPN products, managed security and network services, Software as a Service Products (SaaS), with high first call resolution.

Your primary responsibilities will include:

  • Phone/Chat/Email Support
  • Apply handling processes consistently.
  • Log and track all communications received into the ticketing system.
  • Establish a quality working relationship with a variety of customers.
  • Follow defined standards to resolve a specific set of problems.
  • Follow defined standards to collect and follow up on escalated issues.
  • Escalate issues within the defined standards.
  • Level I Support
  • Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups.
  • Troubleshoot and resolve hardware, software, and communications issues by interacting with application end users, application engineers, system engineers and hardware / software vendors.
Required Skills and Qualifications:

To be successful in this role, you will need to have:

  • A strong background in network protocols and concepts including SSH, FTP, ICMP, TCPIP (IPv4 & IPv6), Network Address Translation (NAT), SNMP, IPSec, GRE, QoS, and VLANs.
  • Experience with network traffic analysis tools such as Ethereal (Wireshark).
  • Excellent interpersonal and consulting skills to be used to align customer needs to tactical and strategic solutions.
  • Hands-on experience with Meraki and Fortinet firewalls.
  • Ability to effectively collaborate in a dynamic team environment.
  • Familiarity with Windows operating systems.
  • High level of ethics and integrity.
Benefits:

We offer a competitive salary and benefits package, including:

  • A comprehensive health insurance plan.
  • A generous retirement savings plan.
  • A flexible work schedule.
Others:

This is a full-time position that requires occasional travel. You must be able to work well under pressure and have excellent time management skills.

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