Audit Operations Manager
3 days ago
We are seeking an experienced Quality Assurance Team Leader to oversee our Quality Assurance function and manage a team of Senior Quality Assurance Analysts. The successful candidate will be responsible for ensuring the delivery of high-quality QA audits, managing workflows, and serving as the primary point of contact for escalations and reporting.
This is a leadership role that requires strong analytical skills, insurance domain expertise, team management experience, and the ability to work closely with stakeholders across geographies.
About the Role- Manage a team of Senior Quality Assurance Analysts performing independent QA audits on underwriting work done by BPO Partners.
- Oversee quality assurance activities across key underwriting back-office processes.
- Act as a quality gatekeeper, ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.
- Monitor team productivity, manage audit sampling volumes, and ensure timely completion of reviews and continuous capability development.
- Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
- Prepare weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports.
- Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
- Seasoned P&C industry operations lead with 10-12 years of experience, including a minimum of 4 years overseeing QA function and managing high-performing teams.
- Proven expertise in underwriting processes for different geography regions and business lines.
- Familiarity with vendor governance and multi-tier QA environments.
- Exposure to global quality standards and reporting tools (e.g., Excel, Power BI).
- Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance.
- Strong attention to detail and ability to drive root cause analysis and process improvements.
- High level of accountability, organizational skills, and decision-making ability.
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