Exceptional Customer Support Representative
2 days ago
We seek a dedicated individual to provide exceptional customer support.
- Respond promptly and effectively to inquiries, providing accurate information about courses, policies, and procedures.
- Proactively engage with customers to address concerns, monitoring and evaluating feedback to identify areas for improvement in the support process.
- Address and resolve customer complaints and concerns efficiently, focusing on achieving high Customer Satisfaction (CSAT) scores.
- Stay up-to-date with course offerings, updates, and promotions, continuously educating yourself about the online education industry and relevant trends.
- Collaborate closely with the product team to address gaps based on customer feedback, maintaining clear and effective communication with customers, colleagues, and other teams within the organization.
The successful candidate will have excellent English communication skills, both written and spoken, as well as proficiency in Google Sheets and Docs and customer support software. A good understanding of management practices and techniques is also desirable.
Required Skills and Qualifications- Minimum 1 year of experience in customer support or a related field.
- Bachelor's degree in business administration or a relevant field (undergraduates can also apply).
- Excellent English communication skills (written and spoken).
- Proficiency in Google Sheets and Docs and customer support software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
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