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Training and Development Professional

2 weeks ago

Kota, Rajasthan, India beBeeDevelopment Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview:

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This role is responsible for developing, implementing and overseeing training and development programmes across multiple hotel properties to ensure consistent service excellence, operational efficiency and brand compliance.

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Key Responsibilities:

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  • Design, develop and deliver core training programmes for onboarding, brand standards, guest service, compliance and operations across all assigned hotels.">
  • Customize training content to reflect the needs and culture of each property while maintaining brand alignment.">
  • Implement blended learning strategies including in-person, on-the-job, virtual and e-learning formats.">
  • Ensure consistency in training quality across all properties.">
  • Conduct training needs assessments in collaboration with hotel department heads and HR teams.">
  • Monitor and analyse performance data, guest feedback and quality audit scores to identify training gaps and improvement areas.">
  • Develop targeted learning solutions based on business objectives and performance outcomes.">
  • Deliver leadership development programmes for supervisors, managers and high-potential team members.">
  • Coach hotel leadership teams on training techniques, team engagement and performance management.">
  • Support succession planning by identifying internal talent and preparing them for future roles.">
  • Ensure all team members are trained in mandatory programmes including health & safety, security, compliance and brand-specific training.">
  • Monitor compliance with training requirements and maintain accurate records across all properties.">
  • Partner with brand corporate training teams to roll out new initiatives and ensure adherence to standards.">
  • Establish strong working relationships with General Managers, HR teams and department heads at each hotel.">
  • Facilitate knowledge-sharing and best practices across hotels.">
  • Support pre-opening training plans for new hotel openings or renovations.">
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Qualifications:

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  • Bachelor's degree in Human Resources, Hospitality Management or related field (preferred).">
  • Minimum 3-5 years of experience in a training role within the hospitality industry, with multi-property exposure preferred.">
  • Experience with Learning Management Systems (LMS), e-learning platforms and instructional design is an asset.">
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Skills & Competencies:

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  • Strong presentation, facilitation and communication skills.">
  • Ability to design engaging and impactful training content.">
  • High level of organisational and project management skills.">
  • Culturally sensitive with the ability to work across diverse teams.">
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Other Requirements:

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  • Willingness to travel regularly between assigned hotel locations.">
  • Flexible schedule to accommodate training across various shifts.">
  • Fluency in languages required or preferred.">