
Financial Loss Mitigator
6 days ago
Job Summary:
We are seeking a skilled Chargeback Resolution Specialist to join our team. The successful candidate will be responsible for minimizing financial losses by implementing robust chargeback management processes, optimizing dispute resolution efficiency, and ensuring compliance with card scheme regulations.
Key Responsibilities:
- Chargeback Management:
- Analyze and investigate daily chargeback cases to minimize financial exposure for the bank, merchants, and cardholders.
- Ensure accurate documentation is maintained to defend against unwarranted chargebacks.
- Identify trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.
- Dispute Reduction:
- Collaborate with merchants to implement fraud prevention tools and transaction verification processes to reduce disputes.
- Share regular insights with stakeholders to improve dispute win rates and reduce loss ratios.
- Process Optimization & Risk Control:
- Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.
- Ensure compliance with internal risk policies and regulatory requirements.
- Balance risk mitigation with service delivery to protect profitability while ensuring positive merchant and cardholder experience.
- Cross-Functional Collaboration:
- Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.
- Provide input during product design and rollout to ensure risk controls are embedded from inception.
- Compliance & Quality Monitoring:
- Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.
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