Customer Support Representative
3 days ago
Company Overview
FLY Consulting Services is a reputable staffing and placement company operating in various regions. Our mission is to connect clients with top prospects and facilitate business growth.
Job Overview
We are seeking a Customer Support professional to provide exceptional service and support to our clients. This is a full-time position based in the region.
Key Qualifications and Skills
- Excellent communication skills in English
- Strong customer service mindset and problem-solving abilities
- Good computer literacy and ability to learn new software
- Ability to work in a fast-paced environment
- Attention to detail and organizational skills
- Ability to empathize with customers and provide effective solutions
- Fresher with less than 1 year of experience in customer support roles
Roles and Responsibilities
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Providing technical support and troubleshooting assistance to customers
- Assisting customers with product information and usage guidance
- Handling customer complaints and escalating to the appropriate department if needed
- Documenting customer interactions and maintaining accurate records
- Building and maintaining strong customer relationships
- Identifying opportunities for process improvements to enhance customer satisfaction
Requirements
- Excellent communication and problem-solving skills
- Strong customer service mindset
- Good computer literacy
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