Reservation Specialist

We are seeking a seasoned hospitality professional to fill the position of Hotel Reservation Executive. As a key member of our team, you will play a pivotal role in ensuring seamless hotel operations and exceeding customer expectations.

• Deliver exceptional service to guests by effectively communicating and resolving their queries and concerns in a timely manner.
• Manage and maintain accurate records of all reservations, cancellations, and amendments while adhering to established protocols and procedures.
• Foster strong relationships with internal stakeholders, including front office staff, housekeeping, and maintenance teams, to guarantee a cohesive and efficient work environment.
• Collaborate with other departments to identify opportunities for process improvement and implement initiatives that enhance overall guest satisfaction and loyalty.
• Stay abreast of market trends, competitor offerings, and industry developments to make informed decisions and drive business growth.

• Demonstrated experience working in a fast-paced hotel environment with a proven track record of delivering excellent customer service.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work well under pressure and prioritize tasks effectively in a dynamic and ever-changing environment.
• Proficiency in using hotel management software and systems.
• Strong analytical and problem-solving skills with attention to detail and accuracy.

• A competitive salary package, including benefits and bonuses.
• Ongoing training and development opportunities to enhance your skills and knowledge.
• The chance to work in a dynamic and collaborative environment with a talented team of professionals.
• Opportunities for career advancement and professional growth within the company.