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Business Process Enhancement Specialist
3 weeks ago
This role focuses on delivering enhanced value across five key areas:
- Process Effectiveness: Improving accuracy and reliability to drive better cash and working capital outcomes.
- Process Efficiency: Embedding standard processes into ERP systems and continuous improvement initiatives.
- Quality Service: Elevating customer experience through skilled, professional teams.
- Capability: Building future leadership and deep domain expertise through structured talent development.
The Process Optimization Analyst is responsible for designing, developing, and maintaining automation solutions using platforms such as Automation Anywhere, Microsoft Power Platform, and Office 365. The role focuses on improving business processes by reducing manual errors, enhancing system controls, and increasing productivity.
Key Responsibilities:
- Collaborate with process architects, solution designers, and citizen developers to identify automation opportunities.
- Design scalable automation solutions applicable across geographies and business units.
- Train and enable citizen developers and Automation CoE teams to implement reusable solutions.
- Stay current with emerging technologies and assess their potential impact through proof-of-concept initiatives.
- Support large-scale automation projects and contribute to solution architecture.
- Ensure all automation solutions are compliant, well-documented, and aligned with governance standards.
- Provide training and guidance on automation tools and best practices.
- Maintain high-quality output and meet deadlines for deliverables impacting internal and external stakeholders.
Requirements:
- Strong learning agility and adaptability to new technologies
- Excellent communication and stakeholder engagement skills
- Analytical mindset with a focus on process orientation and problem-solving
- Effective time management and ability to prioritize under pressure
- High customer focus and flexibility in dynamic environments
- Ability to build networks and foster collaboration across teams
- Fluency in business English and strong interpersonal influence
- Build relationships, respond efficiently, and negotiate effectively.
