Enterprise Workflow Optimization Specialist

2 days ago


Gandhinagar, Gujarat, India beBeeoptimization Full time ₹ 10,00,000 - ₹ 15,00,000
Job Description

About Onit is a global leader in enterprise workflow solutions. With Onit, companies can transform best practices into smarter workflows and operational efficiencies.

We are seeking a dedicated individual to own and optimize key business platforms for Customer Success. The ideal candidate will drive technical execution—from system configuration to data integrity—while aligning platforms to business goals and user needs.

This role involves ensuring secure access, accurate data, and optimized workflows across teams. The right person will translate business needs into platform roadmaps that drive adoption and measurable outcomes.

A critical aspect of this position is automating and integrating systems to reduce manual work and improve accuracy. The selected candidate will also enable and train teams to confidently use tools to improve customer outcomes.

Furthermore, the successful applicant will monitor and maintain system health to ensure reliability and performance.

Required Skills and Qualifications
  • 5–8 years in SaaS systems administration or customer success operations.
  • Expertise in Salesforce Service Cloud and/or Planhat (or ability to quickly master Planhat).
  • Proven record of engaging stakeholders, gathering requirements, and delivering scalable solutions.
  • Experience building and executing roadmaps.
  • Strong automation, workflow, and data management skills.
  • Excellent problem-solving abilities and independent work style.
  • Strong English communication skills.
Benefits

This position offers a unique opportunity to work with cutting-edge technology and make a significant impact on business operations. If you are a skilled professional looking for a challenging role that allows you to grow and develop your skills, we encourage you to apply.



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