Recovery Operations Manager

1 day ago


Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time

**Job Description:**

FatakPay Digital Pvt. Ltd. is a rapidly growing fintech company seeking a Recovery Operations Manager to lead our debt collection efforts in Mumbai. As a key member of our operations team, you will be responsible for developing and implementing collection strategies to optimize recovery rates while maintaining customer satisfaction.

Key Performance Indicators:

  • Develop and implement collection strategies to achieve revenue targets.
  • Monitor and analyze customer behavior, repayment trends, and collection metrics to identify areas for improvement.
  • Collaborate with cross-functional teams to design and implement workflows and processes that enhance customer experience.

Requirements:

  • Minimum 5 years of experience in strategic planning or operational roles within the financial services or debt collection industry.
  • Graduate/Postgraduate in Business Administration, Finance, or related field.
  • Advanced proficiency in Excel, data analytics tools, and CRM systems.

Perks:

  • Competitive salary with performance-based incentives (estimated ₹12,00,000 - ₹15,00,000 per annum).
  • Opportunities for leadership growth and development in a fast-paced fintech environment.
  • Collaborative and dynamic work culture.


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