Recovery Operations Manager
1 day ago
**Job Description:**
FatakPay Digital Pvt. Ltd. is a rapidly growing fintech company seeking a Recovery Operations Manager to lead our debt collection efforts in Mumbai. As a key member of our operations team, you will be responsible for developing and implementing collection strategies to optimize recovery rates while maintaining customer satisfaction.
Key Performance Indicators:
- Develop and implement collection strategies to achieve revenue targets.
- Monitor and analyze customer behavior, repayment trends, and collection metrics to identify areas for improvement.
- Collaborate with cross-functional teams to design and implement workflows and processes that enhance customer experience.
Requirements:
- Minimum 5 years of experience in strategic planning or operational roles within the financial services or debt collection industry.
- Graduate/Postgraduate in Business Administration, Finance, or related field.
- Advanced proficiency in Excel, data analytics tools, and CRM systems.
Perks:
- Competitive salary with performance-based incentives (estimated ₹12,00,000 - ₹15,00,000 per annum).
- Opportunities for leadership growth and development in a fast-paced fintech environment.
- Collaborative and dynamic work culture.
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