
Salesforce Strategist and Operations Expert
2 weeks ago
Job Overview:
We are seeking a seasoned Salesforce expert to lead our organization's Salesforce strategy, administration, and support operations.
Key Responsibilities:
Direct the Salesforce Operations team in driving strategic direction, administration, configuration, and maintenance of Salesforce instances.
Manage and continuously improve Salesforce Sales Cloud, ensuring robust customer support processes and efficient issue resolution.
Develop operational processes, guidelines, and best practices to streamline support operations and enhance user satisfaction.
Collaborate with cross-functional teams to align Salesforce functionalities with organizational objectives.
Manage support requests, escalations, and system enhancements, maintaining clear communication and timely resolution.
Train and mentor Salesforce administrators and support analysts, fostering professional growth and technical proficiency.
Analyze Salesforce performance metrics, generating actionable insights and reports to drive decision-making and operational improvements.
Evaluate data governance policies, security standards, and regulatory requirements.
Become an innovation driver by bringing a proactive approach to solve recurring issues and ensure the team adheres to SLA's
Solve daily tickets while assisting team members with any assistance in solving issues.
About You:
You will be responsible for leading the Salesforce Operations team, overseeing strategic direction, administration, configuration, and maintenance of Salesforce instances.
In this role, you will also develop operational processes, guidelines, and best practices to streamline support operations and enhance user satisfaction.
This is a unique opportunity to work with a talented team and make a significant impact on our organization's success.
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