Customer Service Advocate

5 days ago


Thoothukudi, Tamil Nadu, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000
Job Title: Customer Care Executive

We are seeking a highly motivated and customer-focused professional to join our team in providing exceptional service to our valued customers.

This is an excellent opportunity for someone who thrives in a dynamic environment, has excellent communication skills, and is passionate about delivering outstanding results.

The ideal candidate will possess strong interpersonal skills, with the ability to build rapport and maintain positive relationships with customers. Proficiency in using CRM software and tools is essential.

In this role, you will be responsible for handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently. You will also collaborate with the sales team to provide seamless support throughout the sales process.

The successful candidate will have a bachelor's degree in a relevant field or equivalent experience. Proven experience in a customer service or CRM role, preferably in the real estate or housing industry, is highly desirable.

We offer a competitive compensation package and a collaborative work environment. If you are looking for a challenging and rewarding career opportunity, we invite you to apply.

Responsibilities:

  • Handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently.
  • Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.
  • Collaborate with the sales team to provide seamless support throughout the sales process.
  • Utilize CRM software to track customer interactions, document inquiries, and generate reports.
  • Analyze customer data to identify patterns, trends, and opportunities for improvement.
  • Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.
  • Contribute to the development and implementation of CRM processes and protocols.
  • Continuously update product knowledge to provide accurate information to customers.
  • Strive to exceed customer expectations and contribute to a positive and collaborative team environment.

Qualifications:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.
  • Excellent verbal and written communication skills in English and Hindi.
  • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.
  • Proficiency in using CRM software and tools.
  • Analytical mindset with the ability to analyze customer data and generate insights.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Detail-oriented with strong organizational and problem-solving skills.
  • Flexibility to work on weekends or extended hours, if required.

Work Timings:

Monday to Saturday, 9:30 am to 6:30 pm



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