Strategic Industry Expert
2 days ago
Tata Consultancy Services is a leading IT consulting and business solutions company, with a global presence.
As a Business Consultant at TCS, you will play a key role in shaping the future of our clients' businesses.
Job Description:
We are seeking an experienced professional with a strong background in customer experience strategy consulting and transformation to join our team.
The ideal candidate will have a deep understanding of CRM, Sales and Service processes in automotive and industrial equipment companies.
You will be responsible for advising leading global manufacturing clients on how to improve their customer experience and drive business growth.
This includes executing breakthrough domain consulting engagements, supporting the entire sales cycle, and developing use cases for solution development.
Key Responsibilities:
- Developing and implementing customer experience strategies for manufacturing clients
- Collaborating with cross-functional teams to deliver high-quality consulting services
- Analyzing client data to identify areas for improvement and develop recommendations
- Building strong relationships with clients to understand their needs and preferences
Requirements:
- 8+ years of experience in manufacturing industry in customer experience strategy consulting and transformation
- Proven track record of delivering successful consulting projects
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
What We Offer:
- A dynamic and challenging work environment
- Opportunities for career growth and professional development
- A competitive compensation package
- Recognition and rewards for outstanding performance
At Tata Consultancy Services, we value diversity, inclusion, and innovation. If you are passionate about delivering exceptional results and making a meaningful impact, we encourage you to apply for this exciting opportunity.
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