Senior Operations Manager

2 weeks ago


Mumbai, Maharashtra, India Tech Mahindra Full time
Job Summary

We are seeking a highly skilled Senior Operations Manager to lead our Business Process Outsourcing team at Tech Mahindra. The successful candidate will have a minimum of 1 year of experience in managing and optimizing business processes, with a strong background in data analysis and process improvement.

Responsibilities
  • Manage and calculate key performance indicators (KPIs) such as occupancy, shrinkage, attrition, and bottom quartile.
  • Develop and implement effective roster planning strategies to ensure seamless operations.
  • Analyze and optimize productivity, Average Handling Time (AHT), and quality metrics.
  • Maintain accurate records and reports to track team performance.
Requirements
  • Bachelor's degree in a related field, such as business administration or operations management.
  • At least 1 year of experience in a similar role, preferably in the BPO industry.
  • Excellent analytical and problem-solving skills, with the ability to interpret complex data.
  • Strong communication and leadership skills, with the ability to motivate and guide a team.
  • Familiarity with Microsoft Excel and other relevant software applications.
Salary and Benefits

The salary for this position is estimated to be around ₹5,50,000 per annum, based on industry standards and market conditions. Additionally, employees can expect a range of benefits, including medical insurance, retirement plans, and opportunities for professional growth and development.



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