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Banking Operations Specialist

2 months ago

Chennai, Tamil Nadu, India YES BANK Full time
Job Description

As a Personal Banker at YES BANK, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of banking processes.

Key Responsibilities:
  • Account Opening and Maintenance: Run account opening and maintenance processes, handle customer inquiries, and ensure adherence to process and documentation standards.
  • Transactions Related: Scrutinize transactional documents, address transaction-related inquiries, and ensure strong monitoring of all transactions.
  • Service and Quality: Ensure consistent and superior levels of service to customers, maintain records and data, and analyze customer queries and complaints.
  • Audit and Compliance: Follow all processes, policies, and guidelines, ensure comprehensive compliance with internal, regulatory, and statutory requirements, and attend to audit findings.
  • Others: Maintain highest levels of discipline, ensure timely escalation of issues, manage local vendors and agency relationships, and be responsible for branch upkeep and maintenance.

This role requires a thorough understanding of banking processes, regulations, and guidelines across retail products. If you are a detail-oriented and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.