International Customer Support Representative

5 days ago

Nagpur, Maharashtra, India beBeeCustomer Full time ₹ 2,40,000 - ₹ 4,80,000

Customer Service Role Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. This role involves handling inbound voice calls from international customers, providing timely and effective resolutions to their inquiries, and ensuring an exceptional customer experience.

Job Responsibilities:

  • Handle Customer Inquiries: Respond to incoming customer calls in a professional, courteous, and efficient manner.
  • Issue Resolution: Identify customer concerns and provide appropriate solutions to ensure customer satisfaction and retention.
  • Documentation: Accurately record customer interactions and transactions in designated systems.
  • Product/Service Expertise: Develop and maintain thorough knowledge of the company's products or services to assist customers effectively.
  • Adherence to Policies: Follow company guidelines, procedures, and quality standards during all customer interactions.
  • Cross-functional Collaboration: Work closely with other departments to resolve complex customer issues and enhance the service experience.

Key Requirements:

  • Excellent Communication Skills: Strong verbal and written communication abilities, with the capability to convey information clearly and confidently.
  • Customer-Centric Mindset: Passion for delivering exceptional customer service and understanding customer needs.
  • Problem-Solving Skills: Ability to assess situations quickly, troubleshoot issues, and provide effective resolutions.
  • Adaptability: Comfortable handling a variety of customer interactions and working in a fast-paced, dynamic environment.
  • Technical Proficiency: Familiarity with basic computer applications and customer service software/tools.
  • Team Player: Willingness to collaborate with team members and contribute to a supportive, positive work culture.

Additional Information:

  • Shift Work: Must be open to working night shifts, including weekends and holidays as per business requirements.
  • Training: Participation in initial and ongoing training sessions to stay updated on products, services, and best practices.

This is a great opportunity to be part of a dynamic international customer service team, where your contributions directly impact customer satisfaction and company success.

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