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Strategic Customer Engagement Specialist
3 weeks ago
This job requires the incumbent to work in a fast-paced environment fostering profitable relationships with key customers.
- Key Account Management: Building and maintaining strong long-term relationships with key customers ensuring seamless communication coordination with the sales team.
- Relationship Overseeing: Ensuring effective interaction between the sales team and customers.
- Order Follow-up and Payment Recovery: Efficiently tracking resolving customer queries issues.
- Customer Complaint Resolution: Resolving customer complaints quickly professionally.
- Product Updates: Keeping customers informed about the latest products to increase sales revenue.
- Customer Query Handling: Enthusiastically addressing customer inquiries escalating complex issues.
- Customer Needs Analysis: Understanding individual customer needs addressing these proactively.
Requirements:
- A bachelor's degree in administration or a related field.
- A minimum of 6 months to 2 years of experience preferably in sales operations.
- Excellent interpersonal communication skills.
- Proficiency in Microsoft applications such as Excel Word PowerPoint.
- Maintaining a positive attitude focused on customer satisfaction delivering exceptional results.