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Strategic Customer Engagement Specialist

3 weeks ago


Kannur, Kerala, India beBeeRelationship Full time ₹ 8,00,000 - ₹ 12,00,000
Sales Operations Executive

This job requires the incumbent to work in a fast-paced environment fostering profitable relationships with key customers.

  • Key Account Management: Building and maintaining strong long-term relationships with key customers ensuring seamless communication coordination with the sales team.
  • Relationship Overseeing: Ensuring effective interaction between the sales team and customers.
  • Order Follow-up and Payment Recovery: Efficiently tracking resolving customer queries issues.
  • Customer Complaint Resolution: Resolving customer complaints quickly professionally.
  • Product Updates: Keeping customers informed about the latest products to increase sales revenue.
  • Customer Query Handling: Enthusiastically addressing customer inquiries escalating complex issues.
  • Customer Needs Analysis: Understanding individual customer needs addressing these proactively.

Requirements:

  • A bachelor's degree in administration or a related field.
  • A minimum of 6 months to 2 years of experience preferably in sales operations.
  • Excellent interpersonal communication skills.
  • Proficiency in Microsoft applications such as Excel Word PowerPoint.
  • Maintaining a positive attitude focused on customer satisfaction delivering exceptional results.