Strategic Procurement Manager
1 week ago
The Senior Manager Procurement Presales is responsible for ensuring exceptional customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance of a skilled team of all delivery resources for the client.
Key Responsibilities:- Oversee and manage service delivery by meeting all contractual/SLA commitments, ensuring contract compliance and adherence.
- Review and drive appropriate actions/systemic changes on internal and external audit findings to ensure no major non-compliances are cited.
- Monitor and review all projects in the account on various delivery parameters to ensure quality delivery as per budget and timelines.
- Ensure that the service credits, performance incentives, penalty and penalty waivers are incorporated in the invoices.
- Lead delivery teams to understand customer goals and key performance metrics and their thresholds for each project.
- Ensure that the project performance parameters stay green for all accounts.
- Monitor and review delivery dashboards/MIS across accounts to track progress, forecast performance and identify potential red flags.
- Participate and share account performance across operational, quality and fulfillment parameters with internal/external stakeholders & senior leadership.
- Ensure regular invoicing as per the contract terms and condition and performance.
- Manage and resolve complex project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage.
- Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry.
- Competent Technical Knowledge of operational processes, quality certifications etc. in a BPO/ITES setup.
- Competent Business Management of Deal structuring, revenue cycle and management, financial systems, P&L etc.
- Competent Systems Thinking of the Wipro system (interrelatedness, interdependencies and boundaries).
- Competent Leveraging Technology of current and upcoming technology (automation, tools and systems) to build efficiencies and effectiveness in own function.
- Influencing Business acumen.
- Collaborative working.
- Problem solving and decision making.
- Execution Excellence.
- Stakeholder Management.
- Client (Internal) Centricity.
- Effective Communication.
- People Management.
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