Help Desk Professional

2 weeks ago


Bareilly, Uttar Pradesh, India beBeeSupport Full time ₹ 8 - ₹ 10

Job Title: Service Desk Analyst

About the Role

We are seeking an experienced Service Desk Analyst to join our team. As a key member of our IT support department, you will be responsible for providing top-notch technical assistance to our employees.

Key Responsibilities
  • Log and track IT issues using Manage Engine and ADX tools.
  • Assign tasks to engineers and ensure timely closure.
  • Ensure HP warranty and AMC support coverage for all IT equipment.
Data Management and Reporting
  • Maintain HP warranty call tracker in ADX.
  • Generate management reports including:
    • Daily Open Call, Summary, and CSAT Reports
    • Printer/Projector Reports
    • AMC Tracker Reports (Monthly)
    • MIS Reports (Weekly/Monthly)
    • Monthly Service Desk Presentations
Procurement and Vendor Coordination
  • Obtain hardware quotations, coordinate approvals, and process POs.
  • Track invoice submissions and follow up for timely payments.
  • Coordinate with vendors for supply chain efficiency
Vendor and Team Performance Monitoring
  • Monitor the performance of engineers across all locations and submit daily reports.
  • Evaluate AMC partners' service and share improvement feedback.
  • Prepare and share Minutes of Meetings (MOMs) daily to ensure smooth operations.

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