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2 weeks ago
Job Title: Service Desk Analyst
About the RoleWe are seeking an experienced Service Desk Analyst to join our team. As a key member of our IT support department, you will be responsible for providing top-notch technical assistance to our employees.
Key Responsibilities- Log and track IT issues using Manage Engine and ADX tools.
- Assign tasks to engineers and ensure timely closure.
- Ensure HP warranty and AMC support coverage for all IT equipment.
- Maintain HP warranty call tracker in ADX.
- Generate management reports including:
- Daily Open Call, Summary, and CSAT Reports
- Printer/Projector Reports
- AMC Tracker Reports (Monthly)
- MIS Reports (Weekly/Monthly)
- Monthly Service Desk Presentations
- Obtain hardware quotations, coordinate approvals, and process POs.
- Track invoice submissions and follow up for timely payments.
- Coordinate with vendors for supply chain efficiency
- Monitor the performance of engineers across all locations and submit daily reports.
- Evaluate AMC partners' service and share improvement feedback.
- Prepare and share Minutes of Meetings (MOMs) daily to ensure smooth operations.
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