Cloud Solutions Architect

23 hours ago

Varanasi, Uttar Pradesh, India beBeeCloud Full time ₹ 12,00,000 - ₹ 18,00,000

Job Summary:

We are seeking a skilled Cloud Engineer to design, configure, and deploy cloud-based contact center solutions.

About the Role:

This is an exciting opportunity for recent graduates or early-career professionals who are passionate about cloud technologies, customer experience platforms, and building scalable solutions using Amazon Connect and AWS services.

Key Responsibilities:

  • Collaborate with senior engineers to implement call flows, routing, and reporting dashboards.
  • Participate in troubleshooting and resolving technical issues in cloud-based telephony and IVR systems.
  • Support integration of Amazon Connect with other AWS services (Lambda, DynamoDB, S3, Lex, Polly, Kinesis, etc.).
  • Assist in testing, documentation, and maintenance of contact center environments.
  • Learn and apply best practices for AWS security, scalability, and performance optimization.
  • Provide support in user training and onboarding for contact center platforms.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • Basic knowledge of AWS cloud services (EC2, S3, Lambda, IAM, CloudWatch).
  • Familiarity with cloud-based telephony / contact center concepts (IVR, call routing, queues, chat, voice bots).
  • Understanding of programming/scripting (Python, JavaScript, or Node.js preferred).
  • Strong problem-solving and analytical skills.
  • Good communication and willingness to learn new technologies.

Preferred Skills:

  • AWS Cloud Practitioner / AWS Associate certification.
  • Exposure to Amazon Connect, AWS Lex, Polly, or other conversational AI platforms.
  • Experience with REST APIs and integrations.
  • Internship or project experience in cloud or contact center technologies.

What We Offer:

  • Mentorship and training on Amazon Connect and AWS cloud ecosystem.
  • Opportunity to work on real-world cloud transformation projects.
  • Career growth in Cloud Engineering and Contact Center Technologies.
  • A collaborative, learning-driven work culture.

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