Strategic Project Lead

4 weeks ago


Hyderabad, Telangana, India Staffington Consulting Pvt Ltd Full time
Job Title: Strategic Project Lead - Enterprise Digital Transformation

We are seeking an experienced Senior Manager to lead a team of next-generation software engineers, architects, and leaders responsible for driving global projects.

The ideal candidate will have experience in managing HRSD and ITSM modules, as well as strong leadership skills and the ability to drive customer roadmaps.

Key Responsibilities:
  • Lead project teams and provide direction and support to resolve complex critical issues.
  • Manage customer escalations and act as the first line of defence for the team.
  • Align with customer stakeholders and development teams to drive customer roadmaps.
  • Convert customer business requirements into technical outcomes/deliverables as an SME/Trusted advisor.
  • Monitor team performance and track delivery KPIs to ensure compliance.
  • Drive efficiencies by continuously improving the delivery framework and processes.
  • Track assigned projects' updates, details, status, allocations, etc., on PASS and ensure 100% compliance.
  • Participate in weekly Delivery assurance calls and discuss project updates & challenges with the leadership team.


Supporting Features:
  • A strong delivery team that demonstrates high-quality, successful implementations.
  • Product and Customer Success teams designed to ensure success during the customer journey.
  • Solid project delivery methodology and automated project management tools.
  • Robust customer success and marketing collateral available as references and sounding boards.


Job Requirements:
  • 8+ years of experience in project/program management working with high-performing teams.
  • Global management experience in a professional services organization is preferred.
  • Experience in leading ServiceNow implementation projects is a plus.
  • A great attitude with the capability of adapting quickly to our culture and hitting the ground running.
  • Comfortable engaging with customer stakeholders and giving presentations.
  • Ability to facilitate end-to-end requirements gathering workshops for ServiceNow implementations.
  • Strong people management skills, ready to coach and mentor the team for consulting roles.
  • Willingness to work on multi-disciplinary projects to drive enterprise digital transformations.


Compensation: The estimated salary for this role is between $120,000 - $180,000 per year.

Location: This is a remote position with occasional travel to client sites.

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