Implementation Success Manager
6 days ago
About Us: AppZen is the leader in autonomous spend-to-pay software, leveraging its patented AI to process information from thousands of data sources. This enables organizations to better understand enterprise spend at scale, making smarter business decisions. Our solution seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on the unique spend profile. This results in faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen's invoice, expense, and card transaction solutions to replace manual finance processes and accelerate business speed and agility.
Roles & Responsibilities:
- Manage multiple end-to-end implementations for customers across various regions, acting as the Implementation Success Manager.
- Deploy the solution across all modules, functionalities, integration points, and people/change management topics in scope, manage the roadmap, and report to the global steering committee.
- Build trusted relationships to effectively communicate and work with customers, internal teams, and stakeholders.
- Oversee global/regional TE policy or template development for multi-country deployments and in-program scope for EA implementations.
- Study the AP process and map it to the Autonomous AP solution ecosystem.
- Gather and document customer requirements.
- Evaluate complex customer business requirements gathered by Implementation Consultants using the Fin Trans proven and consistent methodology.
- Manage the development and review of functional documentation, such as TE policies, process documentation, CDW, and technical integration design.
- Configure the product according to customer business requirements, considering functional and technical dependencies.
- Gather integration-related requirements/inputs from customers and translate customer needs into application design.
- Conduct functional reviews of configurations completed by Implementation/Functional Consultants.
- Manage UAT-related test result evaluation and bug-fixing.
- Develop and maintain the cut-over plan (business and technical). Deliver on SLA and commitments under time and budget pressure, including updating project tracking systems and fulfilling administrative responsibilities.
Ideal Candidates:
- 8+ years of experience in implementing SaaS products or other relevant business consulting.
- In-depth knowledge of AP/P2P function.
- Strong leadership and project management skills.
- Exceptional customer presence and presentation skills.
- Ability to liaise with multiple internal cross-functional teams.
- Basic understanding of integration frameworks for integration with relevant ERP/P2P systems.
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