Exceptional User Experience Specialist

18 hours ago

Jaipur, Rajasthan, India beBeeCustomer Full time ₹ 4,50,000 - ₹ 7,50,000
Job Title: Customer Service Associate

We are seeking a skilled and empathetic Customer Service Associate to join our team. This role involves providing exceptional support to users, ensuring their experience is seamless and personalized.

The ideal candidate will have excellent communication skills in English and Hindi, with knowledge of additional regional languages an advantage.

Key Responsibilities:

  • User Support: Respond promptly to user queries via chat, calls, and email regarding app usage, account issues, payments, and services.
  • Troubleshooting: Troubleshoot and resolve customer issues, escalating complex cases when necessary.
  • Record Keeping: Maintain records of customer interactions and feedback for process improvement.
  • Cross-Functional Collaboration: Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.

Required Skills & Qualifications:

  • Education: Bachelor's degree in any discipline (preferred: Business Administration, Communication).
  • Experience: 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
  • Problem-Solving: Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Cultural Fit: Embracing diversity and inclusivity, patient, customer-first mindset.
  • Technical Skills: Familiarity with CRM tools preferred.

About the Role:

This is a unique opportunity to grow your career while delivering exceptional customer experiences. Our team thrives on teamwork and collaboration. If you are passionate about helping others, we'd love to hear from you.

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