Career Opportunity for Process Associate
2 days ago
IGT Solutions is a reputable organization that values innovation and excellence. Our team is dedicated to delivering exceptional services to our clients, and we are currently seeking a highly skilled Process Associate to join our dynamic OTA Operations department.
Job OverviewThe successful candidate will be responsible for managing bookings, handling customer inquiries, and ensuring smooth transaction processes. This role involves working closely with customers to deliver outstanding service and resolve any issues related to travel arrangements.
Key Responsibilities:- Booking Management: Process and manage customer bookings for flights, hotels, and other travel services through the OTA platform, ensuring accuracy in booking details and confirmations.
- Customer Support: Address customer queries and issues regarding bookings, cancellations, and modifications, providing timely and effective solutions.
- Transaction Processing: Handle payment transactions and refunds, ensuring adherence to company policies and procedures.
- Data Management: Maintain and update customer records and booking data accurately, generating and reviewing reports as needed.
We offer an attractive salary range of ₹250,000 - ₹500,000 per annum, depending on experience, along with a comprehensive benefits package that includes medical insurance, paid time off, and opportunities for growth and development.
RequirementsTo be successful in this role, you will need:
- A minimum of 0.6-4 years of relevant experience in customer-facing roles or data management positions.
- A graduate degree in any field.
- Excellent communication skills, both written and verbal.
This position is based in Gurugram, Haryana, India.
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