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Desktop Support Engineer

2 weeks ago

Chennai, Tamil Nadu, India beBee Careers Full time
Job Description

A Desktop Support Engineer provides technical assistance and support to end-users, troubleshooting hardware and software issues, installing and configuring systems, and maintaining the smooth operation of desktop environments.

Key Responsibilities
  • Hardware and Software Management:
    • Install, configure, and upgrade PCs, laptops, and related equipment.
    • Troubleshoot hardware and software issues.
    • Install and configure operating systems and applications.
    • Maintain and update computer inventory and equipment.
    • Monitor the performance of a company's desktop infrastructure.
  • Other Responsibilities:
    • Provide instructions or directly set up desktop hardware.
    • Assist with the installation of computer software and operating system updates.
    • Record logs of rendered support.
    • Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, and AV systems connections.
    • Customise desktop applications as per user needs.
    • Advise on software and hardware upgrades.
    • Create technical reports and manuals.
    • Keep up with current breakthroughs in computing technology.
    • Train end users when new software or IT regulations arrive.
    • Coordinate desktop changes to avoid deployment collisions.
    • Participate in incident handling concerning desktop changes.
    • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Technical Support
  • Diagnose and resolve common issues like network connectivity, password resets, email access, and printer problems.
  • Track issues from initial report to final resolution.
  • Guide users with step-by-step instructions to resolve issues.
  • Provide help desk support to users with IT equipment or system problems.
  • Receive requests via phone, chat, or ticketing systems.