Senior Quality Assurance Specialist
3 weeks ago
Quality Assurance Role at NMIMS
At NMIMS, we are seeking a dedicated and detail-oriented Quality Assurance specialist to join our team. This role is responsible for ensuring the highest standards of quality in our call center operations.
Key Responsibilities:
- Develop and implement quality assurance processes and procedures to maintain excellent customer service.
- Monitor and analyze call center performance data to identify areas for improvement.
- Collaborate with site management teams to design and implement effective quality monitoring formats and standards.
- Compile and track performance data at the team and individual level using quality monitoring data management systems.
- Participate in customer and client listening programs to identify customer needs and expectations.
- Provide actionable data to internal support groups as needed.
- Coordinate call calibration sessions for call center staff.
- Provide feedback to call center team leaders and managers.
- Prepare and analyze internal and external quality reports for management staff review.
Requirements:
- Minimum 2-3 years of call center experience.
- Bachelor’s degree preferred.
- Excellent verbal, written, and interpersonal communication skills.
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Self-motivated and self-starter with a focus on quality and customer service.
- Exceptional listening and analytical skills.
- Solid time management skills.
- Ability to effectively deal with people at all levels inside and outside the Company.
- Proficient in Microsoft Office, with intermediate Word skills.
What We Offer:
At NMIMS, we are committed to providing a supportive and dynamic work environment that fosters growth and development. We offer competitive compensation and benefits packages, as well as opportunities for professional advancement.
-
Senior Quality Assurance Specialist
3 weeks ago
Mumbai, Maharashtra, India General Mills Full timeJob OverviewThe Digital and Technology team at General Mills is a leading unit, dedicated to exploring the latest trends and innovations in technology. As a Senior Quality Assurance Specialist, you will play a critical role in ensuring the quality of our digital products and services.Key ResponsibilitiesAs a Senior Quality Assurance Specialist, you will be...
-
Senior Quality Assurance Specialist
1 month ago
Mumbai, Maharashtra, India HINDUSTAN COLAS Full timeHINDUSTAN COLAS is seeking a highly skilled and experienced professional to join our team as a Senior Quality Assurance Specialist. In this role, you will be responsible for ensuring the quality of our products and services by implementing and maintaining quality control protocols. Your expertise in materials testing and analysis will be crucial in...
-
Senior Quality Assurance Specialist
3 weeks ago
Mumbai, Maharashtra, India Access Healthcare Services Full timeJob OverviewWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Access Healthcare Services.The ideal candidate will have a strong background in quality assurance and software testing, with a proven track record of identifying and resolving defects in complex software systems.Key Responsibilities:Test Planning and...
-
Senior Quality Assurance Specialist
4 weeks ago
Mumbai, Maharashtra, India Enago (Crimson Interactive) Full timeJob Title: Senior Quality Assurance SpecialistLocation: MumbaiWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Enago (Crimson Interactive). If you have a passion for language and a keen eye for detail, this could be the perfect opportunity for you.As a Senior Quality Assurance Specialist, you will be responsible for...
-
Senior Quality Assurance Specialist
6 days ago
Mumbai, Maharashtra, India Larsen & Toubro Full timeJob OverviewLarsen & Toubro seeks a highly skilled Senior Quality Assurance Specialist to join our team. This is a challenging role that requires strong leadership and technical skills to drive quality management across various projects.Key ResponsibilitiesDevelop and implement comprehensive quality plans, ensuring adherence to national and international...
-
Senior Quality Assurance Specialist
4 weeks ago
Mumbai, Maharashtra, India Talent Corner Full timeJob SummaryTalent Corner is seeking a skilled Senior Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for reviewing requirements, specifications, and technical design documents to provide timely and meaningful feedback. You will also create detailed, comprehensive, and well-structured test...
-
Senior Quality Assurance Specialist
7 days ago
Mumbai, Maharashtra, India Brainhunter Recruiting Pvt Ltd Full timeJob Title: Senior Quality Assurance SpecialistAbout Brainhunter Recruiting Pvt Ltd:Brainhunter Recruiting Pvt Ltd is a leading provider of quality assurance services, committed to delivering exceptional results. We are dedicated to fostering a culture of excellence and innovation.Compensation: The estimated annual salary for this role is ₹1,200,000 -...
-
Quality Assurance Specialist
3 weeks ago
Mumbai, Maharashtra, India OrbiTouch HR (orbiTouch outsourcing pvt ltd) Full timeJob Title: Quality Assurance SpecialistAbout the Role: We are seeking a skilled Quality Assurance Specialist to join our team at OrbiTouch HR (orbiTouch outsourcing pvt ltd). As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services.Key Responsibilities:Develop and implement quality control systems to...
-
Senior Quality Assurance Specialist
1 month ago
Mumbai, Maharashtra, India NMIMS Full timeAbout UsNMIMS is a leading educational institution committed to delivering high-quality education and training programs.Job TitleSenior Quality Assurance SpecialistReports toAssistant Registrar-QA & ComplianceLocationMumbaiJob PurposeThis role is responsible for assisting the Director of Quality Assurance in developing and reviewing assessment tools to...
-
Senior Software Quality Assurance Specialist
2 weeks ago
Navi Mumbai, Maharashtra, India Anzyglobal Full time{"Job Title": "Senior Software Quality Assurance Specialist", "Job Description": "At Anzyglobal, we're looking for a skilled Senior Software Quality Assurance Specialist to join our team. As a key member of our QA team, you'll be responsible for ensuring the highest quality of our software products.Key Responsibilities:- Develop and maintain comprehensive...
-
Senior Quality Assurance Specialist
4 weeks ago
Mumbai, Maharashtra, India Teva Pharmaceuticals Full timeAbout the RoleWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Teva Pharmaceuticals. As a key member of our quality assurance department, you will be responsible for ensuring the highest standards of quality in our products and processes.Key ResponsibilitiesSupport the implementation of the Site Inspection Readiness...
-
Senior Quality Assurance Specialist
2 weeks ago
Mumbai, Maharashtra, India Talent Corner Full timeKey ResponsibilitiesAs a Senior Quality Assurance Specialist at Talent Corner, you will be responsible for reviewing requirements, specifications, and technical design documents to provide timely and meaningful feedback. You will also create detailed, comprehensive, and well-structured test plans and test cases, estimate, prioritize, plan, and coordinate...
-
Quality Assurance Specialist
4 weeks ago
Mumbai, Maharashtra, India ICCS Full timeJob Title: Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at ICCS. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our customer interactions.Key Responsibilities:Checking the quality of calls and emailsDocumenting and reporting feedbackConducting...
-
Quality Assurance Specialist
1 month ago
Mumbai, Maharashtra, India ICCS Full timeJob Title: Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at ICCS. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our customer interactions.Key Responsibilities:Conduct quality audits to ensure compliance with our quality standardsReview and...
-
Senior Quality Assurance Specialist
4 days ago
Mumbai, Maharashtra, India IKS Health Full time**Quality Assurance Excellence at IKS Health**IKS Health is a pioneering healthcare technology company that empowers clinicians to deliver exceptional care. Our innovative solutions streamline administrative burdens, maximize revenue, and enable growth at scale.**About the Role**We are seeking an experienced Senior Quality Assurance Specialist to join our...
-
Senior Quality Assurance Specialist
4 days ago
Mumbai, Maharashtra, India Testlify Full timeAt Testlify, we are seeking a meticulous and dynamic Quality Assurance Specialist to join our innovative team. As a key member of our quality assurance team, you will play a critical role in ensuring the quality and functionality of our software products.About the RoleWe are looking for an experienced QA specialist to develop and execute comprehensive test...
-
Senior Quality Assurance Specialist
4 weeks ago
Mumbai, Maharashtra, India Talent Corner Full timeKey ResponsibilitiesAs a Senior Quality Assurance Specialist at Talent Corner, you will be responsible for reviewing requirements, specifications, and technical design documents to provide timely and meaningful feedback. You will also create detailed, comprehensive, and well-structured test plans and test cases, estimate, prioritize, plan, and coordinate...
-
Quality Assurance Specialist
3 weeks ago
Mumbai, Maharashtra, India Estée Lauder Companies Full timeWe are seeking a skilled Quality Assurance Specialist to join our team at {company}. As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality of our software products.Key ResponsibilitiesDevelop and execute test plans to ensure the quality of our softwareIdentify and report defects to the development teamCollaborate with...
-
Quality Assurance Specialist
4 weeks ago
Mumbai, Maharashtra, India Infinx Healthcare Full timeWe are seeking a Quality Assurance Specialist to ensure the highest quality standards in our products and services at Infinx Healthcare.Key Responsibilities:Perform quality tests and validate test cases to ensure products meet organizational standards.Work with a small team to identify and remedy defects in the production process.Develop and implement...
-
Quality Assurance Specialist
4 weeks ago
Mumbai, Maharashtra, India Overture Rede Private Limited Full timeJob Title: Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at Overture Rede Private Limited. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our software applications by designing and executing comprehensive testing strategies.Key...