US Client Support Specialist

2 days ago

Belgaum, Karnataka, India beBeeCustomerService Full time ₹ 45,00,000 - ₹ 72,90,000

Customer Service Expert

Our organization seeks a highly skilled and customer-focused individual to fill the role of Customer Service Expert. This position involves serving as the primary point of contact for US-based clients, providing exceptional support and ensuring a positive customer experience.

Key Responsibilities:

  • Serve as the principal contact for US clients via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products and services.
  • Resolve customer complaints efficiently while ensuring a positive customer experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay updated with industry knowledge to assist clients effectively.

Qualifications

  • Bachelor's degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (experience with US clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and office software.
  • Ability to work in a fast-paced environment and manage multiple tasks.

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