IT Technical Specialist

2 weeks ago

Davangere, Karnataka, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

As a highly skilled IT professional, this role offers the opportunity to make a significant impact in a fast-paced and dynamic environment.

Job Description

The ideal candidate will possess strong technical skills, with a focus on Office 365 configuration and troubleshooting. They will also have excellent communication and documentation skills, ensuring seamless collaboration with clients and colleagues.

The successful candidate will be responsible for providing exceptional support to clients via remote tools, managing support tickets, and contributing to a dynamic team environment. Key responsibilities include:

Technical Support & Troubleshooting
  • Provide advanced L2 support for Windows & Mac platforms across multiple clients and client-site locations.
  • Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  • Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner.
  • Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.
Ticket Management & Documentation
  • Effectively manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary.
  • Maintain comprehensive, accurate documentation for all troubleshooting steps, resolutions, and procedures.
  • Track recurring issues and collaborate with senior engineers for resolution and continuous improvement of support processes.
System Configuration & Maintenance
  • Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive.
  • Perform regular system and application updates, patch management, and preventive maintenance on client devices and networks.
  • Use checklists and planning skills for maintenance activities to ensure smooth operations and minimal service disruption.
Collaboration & Client Interaction
  • Collaborate with NOC and SOC teams to escalate and resolve critical incidents affecting client systems or network security.
  • Provide clear, effective communication to end-users during troubleshooting and resolution, ensuring they are informed of progress and outcomes.
  • Serve as a liaison between the Help Desk and more advanced support levels (L3), escalating issues as required.
Cloud Infrastructure & Security Awareness
  • Assist clients with cloud-based infrastructure support, including Azure, AWS, and cloud environments.
  • Ensure client devices are configured securely, implementing security best practices in coordination with SOC teams.

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