Business Process Outsourcing Executive

2 weeks ago


Jaipur, Rajasthan, India Finderbro Full time

Job Title: BPO Executive

Job Summary:

We are seeking a highly motivated and customer-focused BPO Executive to join our team at Finderbro. As a BPO Executive, you will be responsible for handling customer inquiries, resolving complaints, and providing excellent customer service.

Key Responsibilities:

  • Handle customer inquiries and provide appropriate solutions.
  • Resolve customer complaints and issues in a timely manner.
  • Maintain customer satisfaction by building rapport and addressing customer concerns.
  • Assist customers in navigating our products and services.
  • Update customer information in the database.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Follow communication procedures, guidelines, and policies.
  • Meet or exceed customer service expectations and targets.

Requirements:

  • Excellent communication skills, both verbal and written.
  • Customer-focused mindset with the ability to empathize and understand customer needs.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and prioritize tasks effectively.
  • Attention to detail and accuracy.
  • Proficient in using customer service software and tools.
  • Positive attitude and willingness to learn.
  • Ability to work independently and as part of a team.

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