Business Process Outsourcing Executive
2 weeks ago
Job Title: BPO Executive
Job Summary:
We are seeking a highly motivated and customer-focused BPO Executive to join our team at Finderbro. As a BPO Executive, you will be responsible for handling customer inquiries, resolving complaints, and providing excellent customer service.
Key Responsibilities:
- Handle customer inquiries and provide appropriate solutions.
- Resolve customer complaints and issues in a timely manner.
- Maintain customer satisfaction by building rapport and addressing customer concerns.
- Assist customers in navigating our products and services.
- Update customer information in the database.
- Collaborate with other departments to ensure a seamless customer experience.
- Follow communication procedures, guidelines, and policies.
- Meet or exceed customer service expectations and targets.
Requirements:
- Excellent communication skills, both verbal and written.
- Customer-focused mindset with the ability to empathize and understand customer needs.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and prioritize tasks effectively.
- Attention to detail and accuracy.
- Proficient in using customer service software and tools.
- Positive attitude and willingness to learn.
- Ability to work independently and as part of a team.
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Process Associate
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Jaipur, Rajasthan, India Finderbro Full timeAbout FinderbroWe are a leading outsourcing company seeking highly skilled professionals to join our team as BPO Executives. Our goal is to provide exceptional customer service and exceed client expectations.
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