
Senior Account Recovery Specialist
2 weeks ago
The senior account recovery specialist plays a pivotal role in ensuring timely and effective resolution of high-value accounts. This position demands a unique blend of negotiation skills, analytical acumen, and conflict resolution expertise to identify at-risk accounts early.
As part of this challenging yet rewarding role, you will be responsible for:
- Managing a portfolio of high-priority accounts with overdue balances to maximize recovery.
- Directly engaging with clients to negotiate payment terms, settlements, or repayment plans.
- Conducting thorough follow-ups via calls, emails, and written correspondence to ensure timely resolution.
Required Skills & Qualifications
To excel in this role, you will need:
- A bachelor's degree in a relevant field (finance, business, etc.) or equivalent certification.
- 3–5 years of experience in collections, receivables management, or credit control with exposure to credit risk assessment.
- Strong negotiation, analytical, and conflict resolution skills.
- Ability to manage multiple accounts and priorities under pressure.
- Proficiency in MS Excel and collections/accounting software.
Benefits
This role offers:
- Opportunities for professional growth and development in a dynamic environment.
- A competitive compensation package.
- Chance to work with a diverse team and contribute to the organization's success.
Others
Please note that:
- Education: A bachelor's degree is preferred, but diploma or relevant certification in finance, business, or collections can be an advantage.
- Experience: 3–5 years of experience in collections, receivables management, or credit control, with exposure to credit risk assessment.
- Skills: Strong interpersonal and communication skills, persistence, and resilience in high-pressure situations, analytical mindset, attention to detail, and accuracy in documentation.
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