Business Applications Expert

3 weeks ago

Bengaluru, Karnataka, India Western Digital Full time
Job Summary

Western Digital is seeking a highly experienced Senior Business Analyst to join our team. The ideal candidate will possess advanced SQL skills, exceptional analytical abilities, and a proven track record in problem-solving and root cause analysis. This role involves working closely with various stakeholders, understanding secondary sales or channel data, identifying and resolving process-related issues, and improving efficiency of the overall process.

Key Responsibilities
  • Manage and work with channel data applications such as ModelN, Salesforce & ERP/Finance applications. Analyze and ensure data integrity and accuracy across applications.
  • Work with channel partners, communicate, gather, and validate data.
  • Develop metrics and reporting tools to monitor channel performance.
  • Utilize advanced SQL skills to extract, manipulate, and analyze data from various databases.
  • Create complex queries to support business analysis and reporting needs.
  • Design and maintain dashboards and reports to provide insights into sales and channel performance.
  • Conduct thorough root cause analysis to identify and resolve issues in sales and channel processes.
  • Collaborate with cross-functional teams to develop and implement effective solutions.
  • Document and communicate findings and recommendations to stakeholders.

Requirements
  • Bachelor's degree in Information Systems, or a related field; Master's degree in Business preferred.
  • Minimum of 8 years of experience as a Business Analyst, preferably in a sales operations or channel management role.
  • Expert-level knowledge of sales order processes and channel data management.
  • Experience with CRM applications (Sales Force), Channel Data management applications (ModelN) and ERP systems is a plus.
  • Advanced proficiency in SQL and experience with database management.
  • Strong analytical skills with the ability to interpret complex data sets.
  • Proven problem-solving abilities and experience in root cause analysis.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple projects simultaneously.

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