Cloud Reliability Engineering Specialist

5 days ago

Hyderabad, Telangana, India FedEx ACC Full time
About FedEx ACC India

We are a strategic technology division for FedEx, focusing on developing innovative solutions to enhance productivity and minimize expenses globally. Our mission is to provide outstanding customer experiences.

A Cloud Reliability Engineer (CRE) combines software engineering and cloud capabilities to ensure the scalability, performance, and reliability of large-scale, cloud-based applications. As applications and infrastructure become complex and cloud-based, a more proactive and software-centric approach is needed to ensure reliability at scale.

By integrating software engineering and cloud principles, CREs bring a mindset of automation and reliability to operations. The preferred approach to tackle operations challenges with a software engineering perspective involves:

  • Coding and automation
  • Engineering principles to build resilient systems

The key responsibilities of a CRE include:

System Reliability and Availability

An efficient system is the backbone of every secure organization. However, sometimes, their systems become unreliable, leading to unavailability. A CRE helps mitigate this issue by monitoring system issues, creating strategies to detect them, addressing those issues, designing systems to troubleshoot automatically, and writing and reviewing post-mortems.

  • Monitor system health using alerts, tickets, logging mechanisms, and request times
  • Automate system monitoring for large-scale data handling
Mitigating Operational Risks

A CRE identifies, assesses, and implements measures to eliminate potential risks that could impact system performance. This involves collaborating with development teams and other stakeholders to identify potential risks, analyzing and evaluating their impact and likelihood, implementing risk mitigation strategies, and continuously monitoring and reviewing their effectiveness.

  • Collaborate with development teams to identify potential risks
  • Analyze and evaluate potential impact and likelihood of occurrence
Monitoring System Health

Monitoring means measuring system health. A CRE uses metrics like charts and graphs to study historical trends in terms of performance, tracing problems with system monitoring tools, and managing infrastructures at scale. This eliminates manual collection, storage, and visualization of data.

Minimizing Emergency Response

A CRE minimizes emergency response time by resolving incidents quickly, reducing downtime, and improving the Mean Time to Respond (MTTR). This is achieved by maintaining internal tooling, such as communication platforms, bug tracking platforms, deployment strategies, monitoring solutions, error logging services, and documentation tools.

Qualifications and Experience

To be successful as a CRE, you should have a bachelor's degree in computer science or a related field and 3-5 years of experience as an SRE or DevOps engineer. Strong problem-solving skills, excellent communication, and collaboration abilities are essential for this role.

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