IT Support Specialist

1 week ago

Mangalore, Karnataka, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,50,000
Job Title

We are seeking a highly skilled IT Support Specialist to join our team.

This is an exciting opportunity for individuals who possess excellent communication skills, a passion for solving IT issues, and a commitment to delivering top-notch user support.

  • Key Highlights:
  • Excellent Communication Skills – Ability to interact professionally and clearly with users across all levels.
  • IT Support Experience – Exposure to troubleshooting, ticketing systems, and resolving technical issues.
Responsibilities
  • Provide first-line technical support to end-users in a courteous and professional manner.
  • Log all user service tickets in ITSM systems with complete and accurate information.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.
  • Own and drive user issues to resolution.
Requirements
  • Excellent Communication Skills – both verbal and written.
  • Strong Problem-Solving and Analytical Abilities.
  • Ability to Manage Multiple Tasks and Prioritize Effectively.
  • Customer-Focused Mindset with a Commitment to Service Excellence.
  • Familiarity with ITSM Tools and Ticketing Systems (preferred but not mandatory).
About the Role

In this role, you will be responsible for providing high-quality technical support to end-users, ensuring that their issues are resolved efficiently and effectively. You will work closely with our team to troubleshoot and resolve complex technical issues, as well as develop and implement process improvements.

If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.

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