Career Opportunities in Training

22 hours ago

Gandhinagar, Gujarat, India beBeeTraining Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: Process Trainer

Job Description:

We are seeking a highly skilled and experienced Process Trainer to join our team. The successful candidate will be responsible for delivering training programs to new hires, managing training batches, and providing feedback and coaching on process, quality, and best practices.

The ideal candidate will have a strong understanding of the industry and excellent communication skills, with the ability to work effectively in a team environment. They will also be proficient in Microsoft applications such as Forms, Excel, and Word, and have experience working with UK Mortgages.

In addition, they will have the ability to create academies and newsletters, and have attention to detail to ensure accuracy. They will also be result-oriented and client-focused, with good feedback and coaching skills.

Responsibilities include:

  • New Hire Training (Classroom training and computer-based/remote)
  • Managing Training Batches - usually 1:20 ratio
  • Feedback & Coaching agents on Process, Quality & Best Practices & OJT Support.
  • Giving documented feedback as per the gaps identified in the audit.
  • Attending Weekly calibration calls with the client/internal as per calibration roster.
  • Conducting training sessions as per requirement under specified timelines.
  • Performance Assessment of Trainees during tests
  • Database management,Tbase, daily reports, and analysis
  • Motivating associates through effective management, career development & implementation of reporting mechanisms.
  • Process transactions on a weekly or Monthly basis as defined by the process.
  • Maintaining Competency by undergoing TTT certification, get certified on new products and known the training phase.
  • Perform TNI on audit findings and conduct refresher sessions & track performance
  • Maintain Track records of performance and analyse data critically
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