High-Quality Printer Service Specialist

4 days ago

Thoothukudi, Tamil Nadu, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have 2 years of experience in providing high-quality technical support for computer systems and large format printing solutions.

The role involves installing, maintaining, and repairing Epson Large Format Printers and computer hardware/software systems, ensuring excellent customer satisfaction.

Key Responsibilities:
  • Printer Installation and Maintenance: Install, configure, and maintain Epson Large Format Printers at customer locations, ensuring optimal performance and minimal downtime.
  • Troubleshooting and Repair: Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems, resolving technical issues efficiently.
  • Fault Diagnosis and Prevention: Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
  • Computer Hardware and Software Support: Troubleshoot and repair computer hardware, software, networking issues for business customers, ensuring seamless operations.
  • Performance Optimization: Perform calibration, alignment, and test prints to ensure optimal printer performance, meeting customer expectations.
  • Service Reporting: Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
  • Team Collaboration: Coordinate with technical support teams and Epson service engineers for complex troubleshooting, sharing knowledge and expertise.
  • Spare Parts Management: Manage spare parts inventory and request replacements when needed, ensuring timely delivery and minimizing downtime.
  • Customer Training: Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems, enhancing their productivity.
  • Service Delivery: Ensure timely service response and achieve defined service KPIs, meeting customer expectations.
  • Customer Escalation: Support customer escalations and follow up to ensure issue resolution and customer satisfaction, building trust and loyalty.
  • Technical Updates: Stay updated on new printer models, software updates, and technical service procedures, applying knowledge to improve service quality.

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