Kid-Friendly Food Brand Intern

1 week ago

Lucknow, Uttar Pradesh, India beBeeCustomerExperience Full time ₹ 40,00,000 - ₹ 80,00,000
About Troovy

We're on a mission to make healthy snacking fun, tasty, and accessible for kids and families.

Our team of passionate individuals works together to create delicious, nutritious products that are perfect for kids. From chips to sauces to pasta, we're reimagining what kids' food can look like in India.

As a customer experience intern, you'll be an integral part of our team, working closely with cross-functional teams to improve the customer purchase and delivery experience.

Key Responsibilities:
  • Track and manage customer experience through proactive communication via calls, surveys, and WhatsApp
  • Work on projects to enhance customer purchase and delivery experience
  • Develop a customer-first attitude and empathy towards customers' needs
  • Utilize problem-solving skills to answer customer queries and understand their voice
  • Analyze complex customer data to gain insights into customer behavior
Requirements:
  • Pursuing bachelors or masters from a Tier I university
  • Proficiency in Excel, analytics, and web tools for consumer engagement
  • Excellent communication and interpersonal skills
  • Fluency in English is mandatory
  • Problem-solving abilities and attention to detail
  • Ability to work collaboratively
  • Interest in FMCG and kids' nutrition is a plus
  • Flexibility to work in shifts, including weekends, and holidays as per customer queries
Why Work With Us?

We offer a fast-paced and dynamic work environment where you can grow professionally and personally. As a customer experience intern, you'll have the opportunity to make a meaningful impact on our customers' lives and contribute to the success of our brand.

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